In this document the term “Silverdalesns” means Silverdale Sand and Soil Pty Ltd and all of their respective related bodies corporate.
Silverdale Sand and Soil Pty. Ltd
2 Econo Pl, Silverdale NSW 2752
If you believe Silverdalesns has incorrectly handled your personal information you can lodge a complaint using the above e-mail or address. Silverdalesns will review your complaint and attempt to resolve it as a priority.
Silverdalesns acknowledges every complaint we receive in writing and we will provide the relevant Silverdalesns contact person and a reference number for your complaint. Silverdalesns will also keep you updated on the progress of resolving the complaint.
If you are not satisfied with Silverdalesns’s handling of you complaint you are able to refer your complaint to an external review in your country of residence or business activity. In Australia the regulatory body for privacy issues is the Office of the Australian Information Commissioner (“OAIC”).
Silverdalesns Platforms may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Silverdalesns does not control these third party websites and it is not responsible for their privacy statements. When you leave any of Silverdalesns’s Platforms you are encouraged to read the privacy notice of every website you visit.
Your interactions with third party platforms on Silverdalesns’s Platforms will be governed by the privacy terms of that third party, and Silverdalesns is not responsible for such interactions or for additional personal information you may decide to provide to such third parties. You are strongly advised to read any relevant third party’s privacy and cookie policies prior to any such interaction.
Your personal data means any information from which you can be identified. It does not include data where your identity has been removed (anonymous data) or is not attached. In going about Silverdalesns business we may collect, use, store and transfer various kinds of your personal data. The type of data Silverdalesns may collect from you includes the following:
Silverdalesns does not collect any special categories of Personal Data about you (which includes details about race or ethnicity, religious or philosophical beliefs, political opinions, etc).
Other than stated in the preceding paragraphs no attempt is made to identify users or their browsing activities except in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where Silverdalesns believes it is required to collect and/or produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organizations.
Silverdalesns endeavours to use and disclose your personal information only in limited circumstances. Silverdalesns will do so if it is necessary to protect any copyright or intellectual property in the material in the Silverdalesns Platforms, or if it is necessary to enforce the Silverdalesns website Terms and Conditions of Use.
There are a number of ways in which data is collected by Silverdalesns including, but not limited to:
Silverdalesns will only use your personal data when a relevant law permits Silverdalesns to do so. The following circumstances are examples of how Silverdalesns most commonly uses your data:
Notwithstanding the above you have the right to withdraw consent to Silverdalesns marketing at any time by contacting Silverdalesns directly or you can unsubscribe from any e-mail.
Silverdalesns may collect your information to provide you with notices relating to our services and products.
You can unsubscribe to Silverdalesns’s membership database at any time by the following the instructions contained in e-mail notifications.
Silverdalesns will only use your personal data for the purposes for which Silverdalesns collected it – unless we reasonably consider that Silverdalesns needs to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose please contact Silverdalesns.
If Silverdalesns needs to use your personal data for an unrelated purpose we will notify you and explain the legal basis which allows Silverdalesns to do so. ?
please note that Silverdalesns may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Silverdalesns may have to share your personal data with the parties set out below:
Silverdalesns requires all third parties to respect the security of your personal data and to treat it in accordance with all applicable laws. Silverdalesns does not allow our third party service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with Silverdalesns’s written instructions.
Silverdalesns will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The appropriate retention period for personal data depends on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which Silverdalesns processes your personal data and whether Silverdalesns can achieve those purposes through other means, and applicable legal requirements.
By law Silverdalesns may have to keep certain basic information about our customers (including contact, identity and transaction data) for six years after they cease being customers for tax or other compliance purposes.
In some circumstances you can ask Silverdalesns to delete your data as set out in the below section on “Your Legal Rights”.
In some circumstances Silverdalesns may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case Silverdalesns may use this information indefinitely without further notice to you.
Generally Silverdalesns does not transfer your personal data internationally, and we will not do so unless this is absolutely necessary. Some of our Silverdalesns’s external third parties may be based outside the country where the data is collected or sourced including the European Economic Area (“EEA”) and the United States. Whenever Silverdalesns transfers your personal data internationally we ensure a similar degree of protection is afforded to it as in the original source country by ensuring at least one of the following safeguards is implemented:
Silverdalesns has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, Silverdalesns limits access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Such persons will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Silverdalesns has put in place procedures to deal with any suspected personal data breach and we will notify you and any applicable regulator of a breach where Silverdalesns is legally required to do so.
The above provisions noted; however, as far as permissible under law, Silverdalesns accepts no responsibility for the unauthorized access of personal information held by Silverdalesns.
You should understand the specific legal rights available to you regarding privacy issues in the country in which you are residing; however, most countries’ privacy laws provide some or all of the following rights in respect of privacy of personal data:
Generally Silverdalesns will not charge any fee for making an initial request for the above actions and enquiries about your privacy issues generally. In some cases; however, Silverdalesns may charge a reasonable fee to cover the costs of compiling the relevant information requested by you – including (but not limited to) administration costs and photocopying costs, etc. If this is the case then Silverdalesns will first provide an estimate of any fees to be charged and you will be asked to confirm in writing your agreement to such fees.
You can ask Silverdalesns to stop sending you marketing or newsletter messages at any time by following the “opt out” links on any marketing message sent to you or by contacting Silverdalesns at any time. Where you opt out of receiving such messages this will not apply to personal data provided to Silverdalesns as a result of a product or service purchased, or other transactions with Silverdalesns.
To the maximum extent permitted by law Silverdalesns will not be liable for any cost, loss or damage suffered by you through your use of any Silverdalesns Platforms or Silverdalesns’s failure to provide access to any such Platforms or information updates.
Your use of all Silverdalesns Platforms is governed by the Silverdalesns website Terms and Conditions of Use.
In this Policy the term “Third Parties” means: